→First-time users

We provide members-only benefits and the latest information.
First, please register on the "New Registration Page" .
Please check here for the terms of use.

→ Customers who have registered as members

Please log in on the login page and enjoy.

• On the product page, check the quantity, packaging method, and desired delivery date and time, then press the "Add to Cart" button. *Stock is not reserved at the time of adding to cart.
• Click "Proceed to checkout" to proceed to the order screen.
  
  

→ Customers who have registered as members

• If you are not logged in, please log in with your email address and password.
• If you are logged in, your registered delivery address will be displayed. If you want to change your address, please enter it.
• Choose your payment method:
• If you have a coupon code, enter it here.
  *Coupons cannot be applied after an order has been placed.
• Finally, click "Complete Order" .
• After placing your order, you will receive a "Confirmation Email for your order details" , so please check the details.
  Your order is now complete.
  
  

→ Customers who are not registered members

• Please complete your membership registration on the "New Registration Page" .
• If you wish to order without registering as a member, please enter the required information such as your delivery address and payment method.
• If you have a coupon code, enter it here.
  *Coupons cannot be applied after an order has been placed.
• Finally, click "Complete Order" .
• After placing your order, you will receive a "Confirmation Email for your order details" , so please check the details.
  Your order is now complete.
  
  

receipt

If you need a receipt, please write the recipient's name and any notes (not including the price of the item) in the "Order Notes" section of your cart. Please note that we cannot accept notes that are not related to the order. Also, if you wish to have a receipt sent after placing your order, you may be charged an additional shipping fee.

cancel

Orders placed by 3:00 p.m. on the same day will generally be shipped on the same day .
Therefore, please contact us by 3:00 p.m. if you wish to cancel.
If the item has already been shipped, we will cancel the order after you have paid the shipping fee by bank transfer.

Payment is due within one week from the date of order .
Orders placed after one week will be cancelled.
We accept the following payment methods:

• Credit card (VISA, MASTER, AMEX, JCB)
• Amazon PAY
• Carrier payment (SoftBank One-stop Payment, Docomo dPayment)
• Convenience store payment (Family Mart, Seven-Eleven, Lawson, Ministop)
• Wallet payments (Rakuten Pay, PayPay, Apple Pay, Google Pay, LINE Pay)
  
  
  

If you wish to change the payment method, please contact your card company.

• When placing an order, we may ask you to verify your identity (by telephone, etc.).
• We cannot accept credit cards in a name other than your own.
• Our card payment system does not issue credit card receipts, so please check the statement sent to you by your card company.
  
  

Amazon Pay

This service allows customers who have an Amazon account to shop using their Amazon registration information, eliminating the need to register as a member or enter shipping address and credit card information.

Carrier billing

Carrier billing is a payment service that allows you to pay for products and other items by combining them with your mobile phone bill by using the ID and password authentication of your mobile phone carrier, such as SoftBank Corp. or NTT Docomo Inc.

Convenience store payment

Convenience store payment is a payment method where you collect the payment at a convenience store (Family Mart, Seven-Eleven, Lawson, Ministop). It is easy to use even for customers who do not have a credit card or who are unsure about making credit card payments over the Internet, and it is convenient because you can pay at a convenience store 24 hours a day.

Wallet Payment

Wallet payment is a service that allows you to make payments on e-commerce sites to which you are not a member, based on your registered membership information, such as your name, address, and card information. You can use Rakuten Pay, PayPay Payment, Apple Pay, Google Pay, and LINE Pay.
For more information about Rakuten Pay, please click here .

Shipping Fee

All products are delivered free of charge .
Please note that free shipping may end without notice.
There will be no additional shipping charges even for some remote areas or islands.
For overseas shipping, we will use EMS (Express Mail Service).
Free shipping does not apply, so we will inform you of the required shipping fee separately.
*If we are unable to ship overseas, your order may be cancelled.

Delivery company

[Yamato Transport Courier Service]
*We do not accept non-standard shipping or mail delivery.

Shipping Schedule

Orders for which payment has been confirmed by 3pm on the same day will generally be shipped on the same day .
Orders placed after 3:00pm will generally be shipped the next day.

Time Specification

You can choose your delivery time from the following time slots.
[Morning 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00]

*Delivery may not be possible within the specified time due to weather, traffic, or other circumstances.
*If you would like the fastest delivery, please select "No preference."

Reshipment

If re-shipment is required due to customer reasons such as delayed receipt, an additional shipping fee will be charged.

delivery slip

We will include it in the package when we ship your order. However, if you have ordered gift wrapping, we will not include it in the package. Please request this option if necessary.

Packaging method/wrapping

You can choose the packaging contents according to your preference.
Please select the "Packaging Type" on the product page.

"Standard packaging" : Original packaging for each model

"Simple packaging" : Simple packaging that is environmentally friendly

"Gift wrapping" : Gift wrapping (free of charge) perfect for gifts and celebrations for loved ones

We will only accept returns or exchanges of purchased products if they do not fall under the following "non-returnable conditions." Please note that we will not be able to accept any returns or exchanges if any of the following conditions apply to you.
In addition, the response will differ depending on whether the problem is due to our negligence or due to customer reasons .

Non-returnable conditions

• If more than 7 days have passed since the product arrived
• If you do not contact us within 5 days of receiving the product
• Products that state "No returns" on the product page
• Sale items, event items, etc.
• Products that have been used even once, altered, washed, or dry-cleaned
• If you lose the delivery note included with your order
• If any accessories such as product tags, labels, boxes, or parts of the product are lost or damaged
• Products that have acquired odors, scratches, or stains while in the customer's possession
• Products purchased outside our online store

→ In the event of negligence on our part

We take every precaution in managing our products, but if there is a problem with the product, we will accept returns or exchanges.
Please contact us within 5 days of receiving the product and send it to the address below with postage prepaid .
If you wish to exchange an item and we are unable to provide a replacement, we will accept a return.

→ In case of customer's convenience

We accept returns due to customer reasons, such as differences in image.
Please make sure that the item does not fall under the "non-returnable conditions" and contact us within 5 days of receiving the item.
Please send the product to the address below within 7 days of arrival, with postage paid by the customer .
In addition, a return handling fee of 1,000 yen (for packaging materials, administrative fees, etc.) will be charged to the customer. We will inform you of the fee separately.

Return address for the product

〒183-0016
Cocon Customer Service, 5th floor, Circle Building, 2-26-3 Yahata-cho, Fuchu-shi, Tokyo
TEL:042-306-6412

We provide maintenance tailored to the condition of each product so that you can use it for as long as possible.
Please see this page for more details.

If you no longer use a COCON product, we can sell it to the next person who will use it through our purchase service.
In addition to COCON products, we can also handle your treasured brand-name clothing and shoes, so please feel free to contact us.
Please see this page for more details.

*This service is provided by Litari Libro.